General Terms and Conditions

Dear Guest,
We will do our utmost to make your stay as pleasant as possible. This also includes ensuring that you are fully informed about the services we provide, our responsibilities, and your obligations toward us. Please take note of the following general terms and conditions, which regulate the contractual relationship between you and us and which you acknowledge by making a booking.

1. Conclusion of the Contract

The contract is concluded as soon as the room(s) are ordered and confirmed, or, if a confirmation is no longer possible due to time constraints, when the room(s) are provided. The person making the booking is jointly and severally liable for all obligations arising from this contract. Group and tour operators must provide the exact list of participants at least three weeks before arrival. Any additions, changes, or side agreements of any kind require our express confirmation to be valid. Changes to the number of rooms, within ±10%, can be made free of charge up to three weeks before arrival.

2. Arrival and Departure

Unless otherwise agreed in writing, rooms are available from 3:00 PM on the day of arrival and must be vacated by 11:00 AM on the day of departure. Guests intending to check out later than 11:00 AM must inform the reception by 10:00 PM on the day before departure. For departures by 6:00 PM, half the room price will be charged; after 6:00 PM, the full room price applies. Reserved rooms must be occupied by 6:00 PM at the latest. If this does not happen and no later arrival has been explicitly agreed upon, the hotel may reassign the room.

3. Services and Prices

The contractual services are based on the details provided in the booking confirmation. The agreed prices are inclusive prices. Any increase in VAT after the conclusion of the contract shall be borne by the client. If there is a period of more than four months between the contract conclusion and arrival, the hotel reserves the right to adjust prices without prior notice. All prices are quoted in EURO.

4. Payments

The hotel may request an advance payment of 50% of the agreed price for the reservation. If this advance payment is not received within two weeks of the request, the hotel is entitled to withdraw from the contract. The withdrawal must be communicated immediately. Unless otherwise agreed in writing, payment must be made in cash no later than upon departure. If payment by invoice has been agreed upon, the client must settle the invoice within 10 days from the invoice date.

5. Cancellation

All cancellations must be made in writing.
If contractual services are not utilized, individual guests are obliged to pay:
– 80% of the agreed price for accommodation,
– 70% for half-board,
– 60% for full-board,
for the duration of the reservation.
The hotel is obliged to make reasonable efforts to re-rent unoccupied rooms in good faith to minimize losses.

For group reservations made by tour operators and travel agencies, the following cancellation and modification deadlines apply:
– Up to 42 days before arrival = free cancellation
– Up to 28 days before arrival = 50% of the agreed price must be paid.

If cancellation occurs later than four weeks before arrival or if the number of participants decreases by more than 10%, the client must pay 80% of the agreed price for the missing participants, unless the rooms can be rented to other guests. Any special costs incurred by the hotel due to the reservation must be fully reimbursed by the client.

Liability

The contracting party of the hotel, whether as a guest or host, is fully liable to the hotelier for any damages caused by themselves or their guests. Any use of the provided rooms that deviates from the contractual agreement entitles the hotel to terminate the contract without notice, without reducing the claim to the agreed remuneration.

The hotel reserves the right to withdraw from the contract if the provision of services becomes impossible due to force majeure or labor disputes, without any claims for damages arising from this.

The hotel is liable for items brought in according to the provisions of the German Civil Code (BGB). Liability is excluded if the room or the containers from which items were stolen were left unlocked. The hotel is only liable for valuables if they are deposited at the reception against a receipt. Money must also be deposited at the reception with a receipt.

The hotel is liable for the accuracy of service descriptions in brochures and for the proper provision of the contractually agreed services. However, the hotel is not liable for the services of the hotels it arranges.

Final Provisions

For business transactions, the place of fulfillment and jurisdiction is the location of the hotel. Oral agreements only become effective when confirmed in writing by the hotel. Should any provisions of these general terms and conditions be invalid, the validity of the remaining provisions shall not be affected.